Return Policy

Hardware either fits and works, or it does not. If we sent you the wrong part or a defective one, we will put it right — here is exactly how.

If we sent the wrong item

Tell us within 7 days of delivery. We arrange collection at our cost and send the correct item on priority despatch. No restocking charge, because the mistake was ours.

If an item is defective

Manufacturing defects are covered. Send us photographs and your invoice number and we will replace the affected pieces. Defects found after installation are assessed case by case — normal wear on moving components is not a defect, and we will be straight with you about which is which.

If you ordered the wrong item

Unused stock items in their original packaging can be returned within 15 days of delivery. Return freight is yours and a restocking charge may apply. Made-to-order items, system sets assembled to your specification and cut-to-length components cannot be returned.

How to start a return

Call or email with your invoice number, the items concerned and a photograph. We will confirm the return in writing before anything is shipped back, so nothing goes missing in transit.

Refunds

Approved refunds go back to the original bank account within 7 working days of us receiving the goods. Where a replacement is preferred, we despatch it as soon as the return is confirmed rather than waiting for the goods to come back.